(Bloomberg) -- Bank of Nova Scotia said it resolved technical issues that had prevented some customers’ deposits from being applied to their accounts.
About 5,000 reports of Scotiabank issues were listed on the outage monitoring website Downdetector Friday, and about 90% of those related to problems with deposits. Dozens of people on Reddit and X complained about not receiving automated payroll deposits through Scotiabank.
The bank experienced a “technical issue” that led to some clients’ inbound payments, including direct deposits and checks, not being applied to their accounts, Katie Raskina, a spokesperson for the company, said in an emailed statement Friday.
“We are deeply sorry for the inconvenience the earlier technical issue has had on our clients, and sincerely appreciate their patience as we worked through this,” Raskina said. “We have resolved the technical issue impacting our clients’ inbound payments,” and they will start to see them posted to their accounts.
The bank will refund any fees customers incur as a result of the problem, according to Raskina.
Several Canadian banks were affected by last week’s global disruptions caused by a botched update to a widely used cybersecurity program owned by CrowdStrike Holdings Inc. Only Scotiabank, Canada’s third-largest lender with more than C$940 billion ($680 billion) in deposits, appeared to be suffering a spike in problems with banking services Friday.
©2024 Bloomberg L.P.